Bay Shore service
straight answers. rigs back to work.
24/7 support
[888] 569-3745
Tell us what the rig is doing. We’ll help you work through what’s next.
When Your Rig Stops,
We Start.
You’ve got a crew waiting and a hole to finish. You need someone who knows the rig and can help figure out what’s wrong. We’ll talk through the symptoms, help identify the parts, and work out the next step—whether that’s troubleshooting over the phone or arranging field service.
The goal is to get you back drilling.
Know The Rig.
Know The Work.
A rig acting up is one problem. Explaining it to someone who doesn’t understand it is another. Our service team knows Bay Shore rigs and the work they do—from startup to troubleshooting on the job. From the Arctic Circle to South America’s backcountry, we’ve helped crews get back to drilling in places where getting help isn’t easy.
- STARTUP TRAINING: Included with every new rig, so your crew can get familiar with its setup, controls, and operation.
- 24/7 REMOTE SUPPORT: Talk through what’s happening with someone who knows what to ask and where to look.
- FIELD SERVICE: When the repair needs someone on-site, we send you boots on the ground and arrange for a service technician to your site.
It’s Running.
Let’s Keep It That Way.
You’ve got holes to drill and a schedule to keep. Our Product Support & Sales Representatives (PSSR’s) help you look ahead at wear, service needs, and parts before they interrupt the work.
- CHECK THE WEAR: Identify items that need attention before they become a bigger repair.
- LOOK AT WHAT'S NEXT: Talk through upcoming work and what your rig may need.
- PLAN AHEAD Know what parts to have on hand and plan maintenance around your schedule.
Parts
& Technical Support.
- PARTS IN STOCK: An inventory of Bay Shore parts to help keep your rig working.
- PEOPLE WHO KNOW: Our techs have real jobsite experience and understand your rig, the hydraulics, the controls, and drilling applications.
- EXPERIENCE THE JOB: Troubleshooting from a team that’s worked on these rigs and understands what you’re dealing with.
We Back Every Rig.
and The People Running It.
Your rig keeps a crew working and puts a living on the table. We know what’s riding on it. That’s why helping you comes first when you call.
- EVERY GENERATION: A LōDril built in the early 90s matters to the crew running it just as much as a new rig shipping this week.
- EXPERIENCE IN THE FIELD: We’ve worked alongside crews in tight spaces, difficult ground, and remote locations. We understand what you’re dealing with.
- A RELATIONSHIP THAT LASTS: Whether you bought your rig from us or another contractor, we want you to know you can call.
Taking care of customers is personal here. Our founder, Herb, leads by example, and we all take pride in standing behind our rigs and the people that run them.
You’ve got work to finish. We’re here to help you finish it.
FREQUENTLY ASKED QUESTIONS
Q: Do you support older Bay Shore rigs?
A: Absolutely. If it’s a Bay Shore, we’ll help keep it drilling—whether it’s 2 years old or 20.
Q: How fast can you get a tech onsite?
A: Depends on where you are, but we’ve had boots on the ground the same day. Our goal is no rig down.
Q: Do I need to wait for something to break to get service?
A: No. We offer proactive maintenance visits—many of our customers schedule them when rigs are running smooth.
Q: Can I talk to someone who knows my rig?
A: Always. When you call, you’ll get a real tech with access to your rig’s history—not a call center script.
Q: How often should drill rigs undergo preventative maintenance?
A: It depends on how and where you’re drilling. But a solid rule of thumb is daily inspections, weekly and monthly system checks, and deep dives every six months. The harder you run it, the more often you should check it.
Q: What are some routine and preventive maintenance tips for drilling rig equipment?
A: Swap filters regularly, grease moving parts, check for wear, and stay on top of small fixes before they snowball. A 10-minute check can save a 10-hour repair.
Q: What information should I have ready when I call Service?
A: It is not required but very helpful if you have the attachment serial number and/or the rig nickname.
Q: Can you troubleshoot a rig remotely?
A: Yes, during the first two years of service, we can log in to your rig to help diagnose and resolve certain issues. Depending on the problem, we may be able to get it sorted out remotely or send a service technician to the jobsite if needed.
Q: How quickly can you get parts shipped?
A: We typically ship parts same day.
Q: Can Bay Shore help me identify a part?
A: We have a copy of your manual on file along with any updates. Send us photos via email or text, and we can assess the situation from there.
Q: Do you support rigs outside the United States?
A: Answer TBD.
Q: What if I bought my used Bay Shore rig from someone else?
A: Answer TBD.